The Client
An established local manufacturer trading for over 10 years, with an informal and relaxed management and communication style.
The Issue
At short notice Kay Heald HR was asked to help the Managing Director deal with an allegedly serious incident had occurred involving several members of staff. Up until this incident, they had always managed to resolve any previous staffing issues or disagreements informally.
The Solution
Kay Heald HR met the Managing Director to find out more about the incident and what, if any, procedures were in place to deal with such matters.
We established that although there was an adequate company procedure in place, the MD would need assistance in following the process for the first time.
Kay Heald HR helped the MD carry out a full investigation which involved checking personnel records, identifying witnesses and taking their statements, as well as setting up one-to-one meetings with the individuals involved to try and establish what had happened. Kay Heald HR ensured that the purpose of each meeting was explained to the individuals, as well as what would happen next.
The Outcome
Based on the results of the investigation, Kay Heald HR went on to guide the MD through a formal disciplinary process, ensuring the correct procedures were followed, proper records and documentation kept, necessary letters were drafted and appropriate meetings were held in an organised and timely way.