Tag Archive: customer satisfaction

  • Purpose Driven Business

    Purpose Driven Business

    After another rollercoaster year of fast-paced change for businesses and their people, it doesn’t look like life in 2024 is going to slow down! The global climate crisis and rising energy prices, political unrest and armed conflicts, a struggling health service, plus the rapid rise of AI and other technological developments provide the backdrop to lives that are altogether more complex and confused, stretched and stressed. So, is there a…

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  • Workplace Kindness

    Workplace Kindness

    I’ve written a lot about KINDNESS over the years and feel that this year, more than any other, it’s about time it was taken seriously and seen as an important and powerful component of good business? In an increasingly VUCA (volatile, uncertain, complex and ambiguous) world, there is a pressing need for more responsible and kinder forms of leadership in both business and society. Haskins and Gill carried out a comprehensive research…

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