• "We have worked with Kay for a few years now and have received comprehensive advice and guidance. Kay has helped us through some awkward situations, as well as provide us with documentation improving our staff relations"

    Wenlock Health & Safety, Ironbridge
  • "I can't recommend Kay highly enough - she listens and advises in such a calm manner it immediately calms down any tensions or anxieties, enabling me to operate knowledgeably and professionally in all HR situations. Kay always responds as soon as she is able, which is also a relief."

    Wellington Orbit, Telford
  • "Kay provides a calm, reasoned voice that gives you confidence during highly emotional times. Making business changes that affect your team, is tougher than you ever imagine for a small business owner. I felt confident in knowing Kay was advising me with such expertise. She also additionally provided support and balance when needed. I cannot recommend Kay highly enough. A heartfelt thank you."

    the circle, Shrewsbury
  • "Specialising in small businesses, Kay listened carefully to our HR needs and was able to create a cost effective package that fit those needs exactly. She has been very prompt in her responses and has extensive knowledge not only of HR legislation but also of the everyday business of employing, and working with people. Furthermore, she has offered us at each step just a little more than we requested. I would have no hesitation in recommending Kay to any small business looking for HR support."

    Stanway Fabrics & Interiors, Ludlow
  • "Kay always makes me feel that my tiny business is the biggest and most important thing on her list, which I think is a real gift. She has a huge ability to listen carefully and emphatically even when there are difficult issues at stake, yet still cuts through to the salient points. Kay has always listened carefully not just to what is being said, but also to the underlying ethos and needs of the business. She offers solutions that are tailor-made and appropriate to the business and its values. I always recommend her unreservedly to other business owners as a result."

    Space to Sew, Shrewsbury
  • "Kay's approach has been spot on - she hasn't just given us standard documents, like some other consultants we've used in the past, but helped us develop and produce relevant materials for all our staff, right through to completion."

    Samco, Norton
  • "Kay has helped us modernise our previously ad-hoc employee policies and documentation, greatly simplifying what had the potential to be a very time consuming and confusing process. I have no hesitation in recommending Kay Heald HR."

    Sabre Software Development, Newport
  • "Kay is a consummate professional who is very knowledgeable, experienced and qualified within her field. She has a natural ability to step into any organisation and quickly understand their processes and procedures, identifying any potential areas for improvement. As a HR professional Kay is outstanding and it was an absolute pleasure working with her."

    Quorum Logistic Support, Telford
  • "We were looking for someone to do an HR project for us and automatically thought of Kay. From the outset she was very knowledgeable and professional. Her approach and follow-ups have been second to none. The project was delivered on time and within budget and we were kept informed at all stages of the process. We cannot recommend Kay highly enough."

    Purple Frog Systems, Telford
  • "Kay ran through my chaotic paperwork and helped me organise it more efficiently, ensuring that we had all of the documents required and encouraged me to get rid of the more long winded, unnecessary policies. Kay was easy to talk to and made me feel more in control. She has a good understanding of the issues faced by small businesses. I would definitely recommend that any small business asks Kay for a general HR health check!"

    Postural Health, Albrighton
  • "It was a pleasure working with Kay on upgrading our contracts - she was so approachable and made me feel at ease to ask her any questions. She was very efficient completing the agreed work in a timely manner, always seeking my approval at every stage. I would have no hesitation in recommending her to any other business or friends as she is very knowledgeable and able to tailor her service to individual needs."

    Play-Days, Newport
  • "A big THANK YOU to Kay who is always on the end of the phone for me. A lovely lady with a wealth of knoweldge on all employee related matters, however large or small and whatever the size of your business.

    Thank you for all the advice, signposting and support that you have provided during the nerve wracking process of taking on a member of staff for the very first time. Your wise words and help to draft documents have given me so much confidence and made the process so much easier. I shan't hesitate to recommend you or use your services again in the future. "

    La Bonne Parisienne, Shrewsbury
  • "Your support has been invaluable"

    KEW Accountants & Tax Specialists, Telford
  • "We very much appreciate Kay's business focused approach to HR. Kay helps us make pragmatic, informed decisions that strike the appropriate balance between the interests and well-being of our employees and those of the business. A very big thank you to you Kay for your valuable advice and support. "

    Hubken Group, Telford
  • "It was an absolute pleasure working with Kay on our HR documents. She is welcoming and approachable and her knowledge and expertise have been invaluable in helping us to create a handbook that perfectly fits with the values that our company holds. We would highly recommend her services and look forward to working with her again in the future."

    H Fraser Consulting, Shrewsbury
  • "Thanks for your efforts in supporting us through this process over the last few months, I’m sure it would have been a lot more difficult without you to guide us."

    EWAB Engineering, Telford
  • "Within one minute of speaking with Kay my anxiety levels about HR had dropped to tranquil! She listens to what YOU need and then advises in her lovely manner accordingly of the best way to move forward with your HR requirements, to enable your company to stay within the legal requirements, but without it being too complicated and scary. Kay is the one I will go to every time for my HR issues!"

    Everything Services, Telford
  • "We were very happy with how Kay dealt with us and with the paperwork. We would highly recommend Kay's services."

    Elaine Henshaw Financial Services, Ludlow
  • "I found Kay to be incredibly professional and very knowledgeable in all aspects of HR and beyond! Kay got to grips with prioritising the documentation I needed very quickly, which I am really grateful for!"

    DR E Contractors, Shrewsbury
  • "Thank you for your time and dedication in creating our super new contracts and team handbook. These are definitely what we wanted and I feel they have captured the 'Dothill Pre-School' vibe. "

    Dothill Pre-School and Childcare, Telford
  • "Kay helped me review our employee benefits provision for our small team. She was able to look across what we currently offer and provide a timely and thorough analysis of where we stood in the market in these areas, along with suggestions about areas I hadn't even begun to think about, and some practical suggestions around suppliers and ways forward. I really enjoyed working with Kay and would happily recommend her to other business owners."

    Crafty Counsel, London
  • "Kay was the perfect HR solution for our charity run organisation. We needed to undertake a full review of our employment contracts, job descriptions and procedures and, with no in house HR expertise, it was a daunting task. Kay was very helpful in ensuring we comply with current employment legislation but was also invaluable in advising how to manage our part-time, term-time only employees. We are a much more confident organisation thanks to her help."

    Christ Church Pre-School Nursery, Shrewsbury
  • "You are wonderful – thank you! We really appreciate your help and your ability to make it all so relevant to us."

    Cherrington Farm, Newport
  • "We engaged Kay to help us with onboarding a new employee. Kay clearly and carefully explained all that would need to be done, and the time-scales for completing these tasks, and introduced many important points that we were not aware of. Kay was able to answer all the questions we had about this process. Once we were able to proceed, Kay was able to draft the required documentation, which was tailored to our circumstances, and then provide amendments as needed. Kay is clearly a very experienced and professional HR expert, and we would love to work with Kay again in future."

    Bellaport Systems, Market Drayton
  • "Kay has been our trusted HR adviser for several years and has always provided us with excellent, timely advice and support. She is organised, efficient and proactive and it's been a great reassurance to me over the years to be able to pick up the phone and receive helpful, friendly advice whenever I need it. Thanks Kay."

    Ascendancy Internet Marketing, Shifnal
  • "Kay is a very approachable and knowledgeable HR professional. She worked closely with us to develop tailored HR materials to meet the growing needs of our business. She took the time to understand the Company culture and our way of working, producing a comprehensive Employee Handbook that incorporated both new and existing policies, as well as details of our working practices. She provided additional HR advice during the project and has continued to support us with ongoing HR guidance, which is both extremely helpful and reassuring. I would fully recommend her expertise to anyone!"

    Airtime Solutions, Bridgnorth